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      • â„šī¸Siteglide Support Policy
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      • â„šī¸Site Details
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        • 📋Add a Fully Delegated Domain
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        • đŸ’ģSubdomain on a separate instance
        • 📋How to setup a multi domain start page
      • â˜ī¸Site Backups and Disaster Recovery
    • Users
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  • Developer Tools
    • CLI
      • 🚀Quickstart: CLI
      • â„šī¸About
      • 📋Site Setup
      • ❔Troubleshooting
      • đŸ’ģReference
      • đŸ›ŗī¸CLI Changelog
      • đŸ§™â€â™‚ī¸Go Further: CLI
        • Creating WebApps via CLI
    • Liquid
      • â„šī¸About
      • đŸ’ģReference
      • Accessing Data in Liquid Variables - Tutorial 1 - Using Dot Notation
      • Accessing Data in Liquid Variables - Tutorial 2 - Iterating over Arrays and Objects
      • Using Collections with WebApps and Modules
      • Accessing Data from the Global Context Variable
      • Truthiness - Using Liquid to determine if a field is empty or blank
      • 📋Alternatives to Storing and Executing Liquid from Database Items
    • GraphQL
      • â„šī¸About GraphQL
      • 📋Tutorials
        • Tutorial 1 - Your First Query
        • Tutorial 2 - Pagination
        • Tutorial 3 - Filtering the Results
        • Tutorial 3 - (Answers)
        • Tutorial 4 - Advanced Filtering
        • Tutorial 4 - (Answers)
        • Tutorial 5 - Using Liquid to run GraphQL queries on your Site
        • Tutorial 6 - Variables
        • Tutorial 6 - (Answers)
        • Tutorial 7 - Sorting
        • Tutorial 8 - Building a Liquid API GET Endpoint Page powered by GraphQL queries
        • Tutorial 9 - Using Mutations to Create New Records
        • Tutorial 10 - Using Mutations to Edit a Record
        • Tutorial 11 - Using Mutations to Delete an Item
        • Tutorial 12 - Related Records and Datasources
    • Configuration
      • â„šī¸Field Types
      • â„šī¸Custom Field IDs
    • Zapier Integration
      • â„šī¸Formatting arrays correctly
    • Developer Marketplace
      • â„šī¸About Building Modules
      • â„šī¸Module Setup
      • â„šī¸Site Template Modules - and How to Make Your Own
      • â„šī¸Create Folder Structure
      • â„šī¸Updating Modules
      • â„šī¸Submit Module for Approval
      • â„šī¸Adding Payment to a Module
      • â„šī¸Theme Module Example
      • â„šī¸Data & UI Module Example
      • đŸ’ģReference
      • đŸŒŗFile Structure
    • Release Notes
      • đŸ›ŗī¸Siteglide Admin/API - Changelog
      • đŸ›ŗī¸Module - System Files - Changelog
      • đŸ›ŗī¸Module - eCommerce - Changelog
      • đŸ›ŗī¸Module - Menu - Changelog
      • đŸ›ŗī¸Module - Slider - Changelog
      • đŸ›ŗī¸Module - Secure Zones - Changelog
      • đŸ›ŗī¸Module - FAQ - Changelog
      • đŸ›ŗī¸Module - Events - Changelog
      • đŸ›ŗī¸Module - Blog - Changelog
  • SiteBuilder
    • Build Sites Faster
      • 🚀Quickstart: SiteBuilder
      • About
      • Site Setup
        • đŸ—ī¸Marketplace Themes & Templates
        • đŸ—ī¸Create Site From Template
        • đŸ—ī¸Install SiteBuilder Module
        • đŸ—ī¸Create a Page Template
        • đŸ—ī¸Set Up Tailwind CSS with the recommended CLI method
      • Styling
        • đŸ—ī¸Editing Tailwind CSS using the recommended CLI method
        • đŸ—ī¸Tailwind CSS Themes - Choosing a Build Method
        • đŸ—ī¸Tailwind CSS - Preview Mode
        • đŸ—ī¸Tailwind's JIT Compiler Via CDN (deprecated)
        • đŸ—ī¸Theme Presets
        • đŸ—ī¸Example Tailwind Project Setup
      • Layouts
        • đŸ—ī¸Insert Static Layouts
        • đŸ—ī¸Installing Dynamic Layouts
        • đŸ—ī¸Editing Dynamic Layouts
        • About Layouts
          • đŸ—ī¸Dynamic Layouts
          • đŸ—ī¸Static and Dynamic Form Layouts
          • đŸ—ī¸Sliders
      • đŸ’ģReference
    • Advanced Features
      • 🧞SiteBuilder Live Updates API
        • 👀Live Updates Reference
        • 🔹Live Updates Markup Example
        • 📋Steps to Setting Up Live Updates API in a Module/WebApp Layout
        • 🔹Live Updates Example - Enforcing Filters
        • 📋Steps to Use Live Updates Methods
        • 📋Steps to Initialise Live Updates with JS
        • đŸ—“ī¸Live Updates Changelog
      • â„šī¸SiteBuilder JavaScript
        • â„šī¸Forms JS
        • â„šī¸Social Sharing JS
        • â„šī¸Sliders JS
        • â„šī¸Dark Mode JS
        • â„šī¸Cookie Settings JS
      • â„šī¸SiteBuilder Liquid Includes
        • â„šī¸Pagination
      • â„šī¸SiteBuilder Liquid Functions
        • â„šī¸Detail Page Valid
        • â„šī¸Field Mapping
        • â„šī¸Get Table Config
        • â„šī¸Case From Order ID
      • đŸ—“ī¸SiteBuilder Changelog
    • Extend SiteBuilder
      • â„šī¸Create SiteBuilder Themes
      • â„šī¸Create Marketplace Modules
      • â„šī¸Adding Dynamic Layouts to Themes & Modules
      • â„šī¸Adding Static Layouts to your Theme
      • đŸ’ģReference
  • CMS
    • Dashboard
    • Pages
      • 🚀Quickstart: Pages
      • â„šī¸Studio
      • â„šī¸Code View & Toolbox
      • â„šī¸About Pages
        • â„šī¸Page Settings
        • â„šī¸Custom Fields in Pages
        • â„šī¸Pages with Siteglide CLI
      • â„šī¸About Page Templates
        • â„šī¸Page Templates with Siteglide CLI
        • Preventing Duplicate Content
      • â„šī¸System Pages
      • đŸ’ģReference
      • đŸŒŗFile Structure
    • Content Sections
    • File Manager
      • 🔹About Assets
      • 🔹Linking to Assets Explained
      • 🔧Assets Troubleshooting
      • 🔹Siteglide Scripts Explained
      • đŸ’ģAssets with CLI
      • đŸ”ŧMigrating Assets
      • 📋Steps to Optimise Images on the Fly with Cloudinary
      • 🔹siteglide_head_scripts and siteglide_footer_scripts Explained
      • đŸŒŗAssets File Structure
      • 👀Tags for Assets
    • Forms
      • Quickstart: Forms
      • â„šī¸About Forms
      • 📋Guides: Forms
        • 📋Steps to Using Separate Fields for First Name and Surname in a Form
        • 📋Steps to Programmatically Redirecting after a Form Submission
        • 📋Steps to Adding Form Confirmation Pages
        • 📋Steps to Adding a Progress Bar
        • 📋Steps to Changing Form Styling on Submission Using CSS
        • 📋Steps to Using Custom Field Set fields in a Form's Custom Layout
      • đŸ§™â€â™‚ī¸Go Further: Forms
        • â„šī¸Migrating Forms
        • â„šī¸Explained - Preventing Spam Form Submissions and Captchas
        • â„šī¸Explained - Show Clearly When a User is Already Logged in When Submitting a Form
        • â„šī¸Forms Error Callback and Validation
        • â„šī¸Forms Success Callback
        • â„šī¸File Upload Previews
      • đŸŒŗForms File Structure
      • đŸ’ģReference
      • ❔Troubleshooting
    • Automations
      • 🚀Quickstart: Automations
      • â„šī¸About
        • â„šī¸Email Templates
        • â„šī¸Email Automations and Email Templates with Siteglide CLI
      • 📋Guides
        • â„šī¸Integration Automations
        • â„šī¸A Transactional Email Example
        • â„šī¸An API Call Action Example
        • â„šī¸A Custom Liquid Action Example
        • 📋Steps to Testing Emails on a Staging Site
        • 📋Steps to Authenticating Sendgrid Emails on Live Sites
      • đŸ§™â€â™‚ī¸Go Further
      • đŸ’ģReference
      • đŸŒŗFile Structure
    • Categories
      • 🚀Quickstart: Categories
      • â„šī¸About
        • â„šī¸Outputting Categories on WebApp / Module / eCommerce Layouts
        • â„šī¸Filtering WebApps and Modules by Categories Using Liquid Parameters
      • đŸŒŗFile Structure
      • đŸ’ģReference
    • Company Information
      • â„šī¸About
      • đŸ’ģReference
      • ❔Troubleshooting
    • URL Redirects
  • Modules
    • Core Modules
      • MenuBuilder
        • 🚀Quickstart: Menu Builder
        • â„šī¸About
      • Secure Zones
        • 🚀Quickstart: Secure Zones
        • â„šī¸About
          • 📋Dynamically Assign a Secure Zone during Form Submission
        • đŸ§™â€â™‚ī¸Go Further
          • â„šī¸Secure Zones with Siteglide CLI
          • â„šī¸Using the context.current_user object
      • Media Downloads
        • 🚀Quickstart: Media Downloads
        • â„šī¸Layouts
        • đŸ’ģReference
      • Blog & Authors
        • 🚀Quickstart: Blog & Authors
        • 🔹Blog Archive & Date Filtering
        • 🔹Blog Search
        • 🔹Blog Filter by Category
        • 🔹Blog Filter by Author
        • đŸŒŗFile Structure
        • đŸ’ģReference
      • Events
        • 🚀Quickstart: Events
        • â„šī¸Standard List View
        • â„šī¸Getting Started with Event Filtering & Searching
        • â„šī¸Filter by Category
        • â„šī¸Filter By Host (Author)
        • â„šī¸Filter by Event Dates
        • â„šī¸Datasourcing the Event Host
        • â„šī¸Search
        • â„šī¸Map List View
        • â„šī¸Calendar List View
      • FAQ
        • 🚀Quickstart: FAQ
        • đŸ’ģReference
      • Testimonials
        • 🚀Quickstart: Testimonials
        • đŸ’ģReference
      • Slider
        • 🚀Quickstart: Slider
        • đŸ’ģReference: Slider
    • Community Modules
      • đŸ—ī¸SiteBuilder
      • 🚀CRM Sync
        • â„šī¸About CRM Sync Module
        • 📋Steps to Set Up CRM Sync on an Automation
        • đŸ—“ī¸CRM Sync Changelog
    • Go Further: Modules
      • â„šī¸Front-end Submit Modules
  • WebApps
    • 🚀Quickstart: WebApps
    • WebApp Items
      • 📋Create WebApp Items
      • 📋Importing and Exporting
    • Layouts
      • â„šī¸WebApp List Layout
      • â„šī¸WebApp Detail Layouts
    • Go Further: WebApps
      • 📋Searching by Location
      • 📋Searching - Advanced Filtering
      • 📋Searching - By Keyword
      • 📋Front End Create Forms
      • 📋Front End Update Forms
      • 📋Front End Delete
  • WebApp Troubleshooting
  • eCommerce
    • 🚀Quickstart: eCommerce
    • Get Started
      • 💡About the eCommerce Module
      • Settings
      • 📂Cart, Checkout and Quotes
        • 💡About Cart, Checkout and Quotes
        • 📋Steps to Implement a Guest Checkout Flow
        • 📂Product Views
          • 🔹Product Layouts
          • 🔹Product List Layout
          • 🔹Product Detail Layout
          • 🔹Add to Cart Button
          • 📋Steps to Datasource and Display Related Products
          • 🔹Dynamic Product Layouts based on Categories
          • 📂Attribute Selection
            • 🔹Attribute Layout - Presenting the Choice to the Customer
            • 🔹Attributes - Changing Product Price after Change
          • 📂Discount Selection
            • Discount Codes Layout
            • Minimum Payments
          • 📂Shipping Selection
            • Shipping Options Layout
        • Managing Products
          • Creating and Editing
          • Securing Products
          • Location
          • Custom Fields
          • Edit Module Structure
          • Product Custom Field Sets
          • Inventory
          • Managing Attributes
          • Pricing
          • Product Categories
          • Open Graph Fields
          • SEO Fields
          • Standard Fields
          • Product Import and Export
          • Discounts
        • 📂Cart
          • 🔹Cart Layouts
          • Checking Inventory in Cart
          • Updating Quantity in Cart
          • Updating Displayed Cart Quantity
        • 📋How to Set Up a Shopping Cart and Guest Checkout - Tutorial
        • 📂Checkout Forms
          • 🔹Checkout Form Layouts
          • 🔹Checkout Forms with PayPal
        • 📂Orders
          • Order Confirmation
          • Re-Ordering
          • 🔹Orders Layouts
        • 📋Steps to Add Secure Zones and User Orders View to your Checkout Flow
        • Quotes
        • Selling Digital Products
        • 🔹Volume Pricing
        • 📋Steps - Alternatives to Product Grouping
      • 📂Basic Payment Forms
        • 💡About Basic Payment Forms
        • 📋Steps to Set up a Basic Payment Form (with a Fixed Payment Amount)
        • 📋Authorize.net Basic Payment Forms
        • 📋PayPal Basic Payment Forms
        • 📋Steps to Allow User to Decide Amount they Will Pay
        • 📋Step-by-step Basic Payment Confirmations
        • 👀Basic Payment Forms Reference
        • â„šī¸ecommerce/basic_payment
      • 📂Payment Gateways
        • đŸ’ģBuilding a Custom Payment Gateway
          • 📋Steps to Support Basic Payment Forms with your Custom Payment Gateway
          • 📋Steps to Support Checkout with your Custom Payment Gateway
        • 🔹Paypal Custom Parameters
        • 🔹Styling Stripe Card Elements
        • 💡About Payment Gateways
        • 📋Steps to Switching Payment Gateway
        • 🔹Test Cards
      • 📂Currency and Tax
        • 💡About Tax Codes
        • Currency Changer
        • Tax Code Changer
        • Formatting Currency
      • 📂Subscriptions
        • 💡About Subscriptions
        • Managing Subscriptions
          • Creating Subscription Products
          • Changing Price and Billing Interval
          • Creating a Form for Signing Up and Changing Payment Details
          • Subscription Order Status Explained
          • Terms and Conditions (Good Practice)
        • 📋Subscriptions Payment Gateway Setup
        • Subscriptions List Layout
        • Subscriptions Detail Layout
        • User's Active Subscriptions
        • Subscription Action Required
        • Cancelling Subscriptions
      • đŸŒŗBasic Payment Forms Folder Structure
      • đŸŒŗCart and Checkout Folder Structure
  • CRM
    • 🚀Quickstart: CRM
    • Users
      • User Details
      • User Secure Zones
      • How Users Edit their Email and Password Front End
      • Custom Field Sets & CRM Custom Fields
      • Storing User's Favourite WebApp / Module Items
    • Companies
    • Cases
      • User's Form Submissions (Cases)
  • Site Manager
    • Code Editor
    • Templates (Pages & Email)
    • Headers & Footers
    • Code Snippets (Includes)
      • 🔧Includes Troubleshooting
      • 👀constants_json
      • 👀constants
      • đŸŒŗIncludes File Structure
      • đŸ’ģIncludes with Siteglide CLI
      • 🔧Tags for Includes
    • System Pages
      • Automatic Site Maps
    • System Emails
    • Data Management
    • Admin Menu Editor
    • Integrations
  • Reporting
    • 🚀Quickstart: Reports
  • Miscellaneous
    • System Features
      • Pagination on Liquid Tags
      • Custom Pagination Layouts
      • Timezones in the Siteglide Admin and on the front-end of your Site
      • Module/WebApp Caching
      • Getting Started with Liquid Caching - to Reduce Server Response time and Improve Performance
      • Translating Dates
      • Site Search
      • About Site Search
      • AI Tools for the Rich Text Editor
      • Cookies on Siteglide Sites
    • Front-End Performance
      • Video Embeds
      • Forms Above the Fold
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  • How do I access Siteglide Support?
  • What kind of Support do we offer?
  • What can we not assist with?
  • Community Support and Resources

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  1. Get Started
  2. Support & FAQs

Siteglide Support Policy

PreviousSupport & FAQsNextSiteglide Technology Stack

Last updated 9 months ago

Was this helpful?

Our Agency Success team here at Siteglide are dedicated to providing exceptional support and assistance to Digital Agencies and Siteglide Experts which ensures they are able to deliver the best solutions for their customers.

Please note: Website owners need to contact their Digital Agency for assistance, if you do not have one let us know and we'll recommend a reliable local agency or you can use our services team, .

Here we'll outline the ways in which we can help you and a few things that fall outside of our scope that we cannot assist with but we'll point you in the right direction whether it's via our Community or external resources.

How do I access Siteglide Support?

  • Live Chat - Click the blue bubble in the bottom right hand corner of our services to speak with the team. Please leave as much information as possible by answering any questions that appear.

  • Documentation - Access our growing library of Docs, FAQs, examples, videos and more, right here

  • Discord Community - Have a question that needs a creative solution or a project scope you'd would like some suggestions on from other experienced partners?

Please note our working hours are 8am - 6pm GMT (London). We aim to answer queries outside these hours where possible.

What kind of Support do we offer?

We assist agencies and developers with the following types of issues/queries:

  1. Platform Issues/Bugs: If you experience an issue with the core platform please report it to us and we'll help resolve it asap.

  2. High Level Platform Capabilities: We're always here to help answer questions about the platform and confirm whether it has specific features/capabilities.

  3. Account and Sales Questions: If you have a billing, account or sales related question we're always here to assist.

  4. Troubleshooting: If you're struggling with a feature in Siteglide we'll point you in the right direction.

  5. Technical Queries: Initial guidance but then you would need to use Sitegurus for assistance implementing Siteglide features.

What can we not assist with?

  1. 3rd Party Code and Custom Development: We only support the core platform code and functionality supplied out of the box as described in our documentation. We cannot support you on any 3rd party code or custom development even if we've recommended looking at 3rd party options. You are responsible for the implementation and maintenance of any custom code, design, bespoke functionality and any 3rd-party integrations. Note: Any custom code samples are provided as a guide only. We cannot provide support on use or implementation of any code that is not in our documentation. We want to focus on providing the best support of our code and platform that we possibly can. See Community Support and Resources below.

Community Support and Resources

We have a fantastic community of Siteglide Experts that can assist in various ways where we simply cannot (we want to stay focused on supporting you with the platform itself):

  1. External Resources: There are thousands of websites and resources to help with anything from project planning through to custom development and integrations. We've curated the ones that tend to be most useful to our partners here: External Resources

Specific project issues/assistance: We cannot help you build projects or scope out exactly how you will build each project. We will help answer high level capability questions but cannot map out how to implement Siteglide for specific project requirements. If you need help with using Siteglide for a project please review our options below.

Client/business specific questions: Siteglide is built primarily to help Digital Agencies and Expert Partners and to ensure we deliver on this mission we only provide basic account related support to end clients or Business plan users. See below for our options.

Discord Forum: The forum is the best place to start. Search to see if your question/issue already exists and post a new one if not! You can access the Forum via the Single Sign On link from the Welcome page in the Portal:

Siteglide Experts: We have various experts all over the globe ready to assist whether it's help scoping projects, solving issues, building projects, building specific functionality or even providing pre-built Modules or code. Browse our List of Experts here:

Sitegurus: Our services team, , are here to assist you with any task big or small.

❔
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Sitegurus
https://discord.gg/BsmP3au6Am
https://discord.gg/BsmP3au6Am
https://www.siteglide.com/partners
Sitegurus
Community Support and Resources
Community Support and Resources